SILVANO Privacy Policy

Last updated: October 5, 2026

SILVANO operates this website and online store, including the products, content, features, and services offered through it. Our store is powered by Shopify, which allows us to provide our products and services to you.

This Privacy Policy explains how SILVANO collects, uses, and shares personal information when you visit our website, make a purchase, sign up for marketing communications, contact us, or otherwise interact with our store.

Personal Information We Collect

Depending on how you interact with SILVANO, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Payment-related information
• Communications you send to us
• Device, browser, and IP address information
• Information about how you use and interact with our website

Payment information is processed through Shopify and its payment providers. SILVANO does not directly store your complete payment card information.

How We Collect Information

We may collect information:

• Directly from you when you place an order, contact us, or submit information through our website
• Automatically when you browse or use our website
• Through Shopify and other service providers that help us operate our store

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments
• Provide shipping and delivery updates
• Communicate with you about your order
• Provide customer support
• Prevent fraud and protect our store
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing communications when you have chosen to receive them

If you sign up for SMS or email marketing, you may unsubscribe at any time using the unsubscribe instructions provided in those communications.

SMS and Marketing Communications

If you provide your phone number and consent to receive marketing text messages from SILVANO, we may send you messages regarding product releases, early access, promotions, and other brand updates.

Consent to receive marketing messages is not required to make a purchase. If you consent to SMS marketing, your phone number and related information may be shared with Shopify and other service providers that help us deliver and manage text messages.

Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP or by using any other opt-out method provided.

How We Share Personal Information

We may share information with companies that help us operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Website and technology providers
• Customer support providers
• Marketing and analytics providers

We may also disclose information when required by law, to protect our rights, prevent fraud, or respond to lawful requests from government or law-enforcement authorities.

We do not sell your personal information for money.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information in order to provide its ecommerce, payment, security, analytics, and related services.

Information you provide through our store may therefore be processed by Shopify and its service providers.

For more information about Shopify's privacy practices, you may review Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, provide security, and support advertising and analytics.

Your browser may allow you to block or delete cookies, although some parts of our website may not function correctly if cookies are disabled.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Opt out of certain forms of targeted advertising or data sharing where required by law

These rights may be subject to exceptions permitted by applicable law.

We may need to verify your identity before completing certain privacy requests.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

Security

We take reasonable measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through unsecured communication methods.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

SILVANO is not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

International Processing

Shopify and other service providers may process or store information in countries outside of the country where you live.

Where required, appropriate legal safeguards may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, practices, or legal requirements.

The updated version will be posted on our website with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us at:

silvanosupport@gmail.com

You may also contact us through the Contact page on our website.