Shipping policy

SILVANO Shipping Policy

Orders are processed and shipped as quickly as possible after purchase.

Processing Time
Please allow 3–5 business days for your order to be processed before shipment.

Shipping Time
Estimated delivery times begin after your order has been processed and shipped. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of our control.

Tracking
Once your order ships, tracking information will be sent to the email or phone number provided at checkout.

Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. SILVANO is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages
If your package is delayed, please check your tracking information and contact the shipping carrier first. If you believe your package has been lost, contact us at silvanosupport@gmail.com with your order number and we will review the situation.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect item, contact silvanosupport@gmail.com as soon as possible with your order number and photos of the issue.

Contact
For shipping questions, contact: silvanosupport@gmail.com